Where BootsCare Products Come From: Sourcing UK Beauty for Bangladesh

If you are going to put something on your skin, you should be able to find out where it came from. This page explains, as plainly as we can, how a BootsCare product gets from the UK to your door, and what you can check yourself when it arrives.

The short answer

BootsCare buys beauty and wellness products from top UK retailers, chooses them after researching what performs well, and ships them to Bangladesh legally under the BootsCare business. Orders are delivered in 3–5 business days.

Why we started

BootsCare was founded in Bangladesh to bring authentic beauty and wellness products from trusted UK retailers to customers here. Our approach is built on authenticity, curation and trust rather than discounts and hype. Our About page tells more of the story.

How a product reaches you, in four steps

1. We research. Products are chosen after research into what performs well, not simply because they are cheap or trending.
2. We buy from top UK retailers. We purchase from established UK retailers. We do not publish their names.
3. It is sourced personally. Mohammad Sarwarul Kabir, one of our managing partners, sources the products himself.
4. We ship and deliver. Products are shipped legally, under the BootsCare business, and delivered across Bangladesh by courier, through Pathao or Steadfast, in 3–5 business days.

You can read more about delivery in our Shipping policy, and browse what we currently carry in the shop.

What to check when your parcel arrives

Sourcing well is half of it. The other half is checking what arrives. Whoever you buy from, we suggest:

• The seal and packaging. The seal should be intact, the cap should fit and the box and the container should match.
• The product itself. It should be what you ordered, in the size you ordered.
• The printing. Spelling and print should be clean and consistent.
• The batch code and a date. Look for a batch code and an expiry date or an open-jar symbol, and check the box and container match.
• Anything that looks wrong. Keep the outer box, take photos and contact us before you use the product.

What happens if something is wrong

If a product is faulty or damaged, tell us. Our Returns policy explains what we accept and how it works. Opened or used products can be returned only if they are faulty or damaged. You can reach us through the Help Centre or the Contact page, which lists our Dhaka and London contact details.

What we do not do

We do not lab-test the products we sell. We choose them after research and buy them from established UK retailers, so what we can tell you about a product is what the brand prints on the pack, not the result of our own testing. We also do not name the retailers we buy from.