Privacy Policy

About this policy

This policy explains what personal information BootsCare collects when you use bootscare.com, why we collect it, who we share it with, and the choices you have. By using our website or placing an order, you agree to the practices described here. If you do not agree, please do not use the site.

Information we collect

We collect only what we need to run the shop:

• Account details: your name, email address, phone number (optional) and a password. We store your password only in a scrambled (hashed) form, so we can never read it.
• Order details: your name, phone number, delivery address, city, email address (if you give one), the products you order, your payment method and, for bKash payments, your transaction ID.
• Messages: what you send us through our contact form, and your name and email address with it.
• Newsletter and waitlist: your email address, and your phone number if you give it, when you subscribe or ask to be told when a product is available.
• Technical information: your IP address (used to stop abuse and repeated failed attempts), your browser and device type, and the pages you visit on our site.

How we use your information

We use your information to:

• Process, confirm, deliver and support your orders, and verify bKash payments.
• Send you service emails about your account and orders, such as sign-up codes, password resets, order confirmations and delivery updates.
• Reply to your messages and tell you when a product you asked about becomes available.
• Send you our newsletter if you subscribed. You can stop it any time by asking us.
• Keep the site secure, prevent fraud and spam, and fix problems.
• Understand how people use our site so we can improve it, and measure our advertising.

Cookies and analytics

We use a small login cookie to keep you signed in to your account. We also use Google Analytics and the Meta (Facebook) Pixel to count visits and understand which pages and products people view, and which of our ads work. These tools set cookies and receive information such as your device, your approximate location and the pages you view, and they receive details like product views, add-to-cart and purchase events. You can block or delete cookies in your browser settings, though some parts of the site, such as logging in, may not work without the login cookie. We do not use your payment or password details for advertising.

Who we share information with

We never sell your personal information. We share it only where needed to run the shop:

• Delivery partners: your name, phone number and address, so they can deliver your order.
• Service providers: our website host and email provider, and the analytics and advertising tools named above, which process data for us.
• Authorities: if the law requires it, or to protect our rights, customers or the public.

Payments

We do not store card details. You pay by Cash on Delivery or by sending money through bKash. For bKash orders we keep the transaction ID you give us, so we can match the payment to your order.

Where your information is stored

Our website and database are hosted on servers that may be outside Bangladesh. By using BootsCare you agree that your information may be processed and stored there. We take reasonable steps to keep it secure, including encrypted connections, hashed passwords and limited admin access.

How long we keep it

We keep order records for as long as we need them for accounting, tax, returns and legal reasons. We keep your account until you ask us to delete it. We keep contact messages and newsletter details for as long as they are useful, then delete them.

Your choices and rights

You can ask us to show you what we hold about you, correct it, or delete it. You can update your name and phone number and change your password in your account. We may need to keep some order information after you ask for deletion, where the law or our accounting requires it. To make a request, contact us at support@bootscare.com.

Children

BootsCare is not meant for people under 18, and we do not knowingly collect their information. If you think a child has given us information, please contact us and we will delete it.

Security

We work to protect your information, but no website or system is completely secure. Please choose a strong password, keep it private, and tell us straight away if you suspect your account has been misused.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed. If we make big changes, we will tell you on the site.

Contact us

Questions about privacy? Email us at support@bootscare.com or use the Contact page.