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Beauty of London | Premium UK & European Beauty Imports
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Last Updated: October 18, 2026
Every BootsCare product is sourced from trusted UK retailers and arrives in its original packaging. If something is wrong with your order, we will put it right. Because these are beauty and personal-care products, we cannot take back items that have been opened or used unless they are faulty or were not what you ordered. This policy explains exactly what is and is not covered.
When your parcel arrives, please check that the outer packaging is intact and that it is the order you placed. If the parcel is unopened and undamaged, you can refuse delivery at the door and hand it back to the delivery person. You will need to pay the delivery charge, because it is charged by our delivery partner and does not come to us. If you have paid by bKash, we refund the price of the products, minus the delivery charge, once the parcel is back with us.
You can return a product if:
Contact us within 3 days of delivery through the Contact page. Please include your order number and clear photos (a short unboxing video is even better) showing the product, its packaging and the problem. We will reply within one business day and tell you what to do next. Reports made after 3 days of delivery cannot be accepted.
For a wrong or defective product, you can choose an exchange for a new one or a refund. We pay the return delivery for wrong, defective or non-authentic items. If we confirm that a product is not authentic, we refund your full order for that product, including the delivery charge.
We cannot accept returns for:
Our delivery partner charges for every delivery and return, and that money does not come to BootsCare. So, if you refuse an order at the door or return something for any reason other than a wrong, defective or non-authentic product, you pay the delivery charge. For wrong, defective or non-authentic items, we pay it.
Refunds are paid back through the payment method you used, as long as that payment method is still valid. For bKash orders, we refund to the same bKash account. For Cash on Delivery orders, we refund to a bKash number you give us. We process your refund within 5 to 7 business days after we receive and check the returned product.
You can cancel an order for free before our delivery partner has picked it up. Contact us as soon as you can through the Contact page with your order number. If you paid by bKash, we refund your payment within 5 to 7 business days. Once our delivery partner has picked up your order, it can no longer be cancelled. You can still refuse delivery at your door if the parcel is unopened and undamaged, and you pay the delivery charge.
If you are unsure whether something is covered, please contact us before sending anything back, and we will tell you what to do.